Refund policy
At Director Watches, customer satisfaction is our priority. Please read our return and refund terms carefully before placing an order.
Eligibility for Return/Exchange
- If you receive a wrong color, wrong size, or an incorrect item (different from what you ordered), you are eligible for a free exchange or refund.
- Any such issue must be reported to us via email within 24 hours of parcel delivery, along with an unboxing video/photos of the item and packaging as proof.
Process
- Send your complaint to directorwatches@gmail.com with your order number, issue details, and supporting photos/video.
- Our team will investigate the matter internally.
- Once verified, we will process an exchange or refund for you as soon as possible.
Important - No Open Parcel Policy As a watch is a valuable and delicate item, we do not allow parcel opening at the doorstep before payment/acceptance (no "open offer" / open-box checking at the time of delivery). This policy exists to protect both the customer and the business from misuse and damage claims. Please make sure to review product details, size charts, and images carefully before ordering.
Non-Returnable Cases
- Change of mind after delivery is not eligible for return unless the product is defective, wrong, or damaged in transit.
- Items must be unused, unworn, and in their original packaging with tags intact to qualify for return.
- Complaints raised after 24 hours of delivery, or without an unboxing video, may not be entertained.
Refunds Approved refunds will be processed to the original payment method or via bank transfer/JazzCash/Easypaisa (as applicable), within a reasonable timeframe after approval.